Higher-education institutions delivering courses by distance education are required to provide the contact information for official entities or agencies within each state designated to handle complaint resolution. States are required by the US Department of Education (34 CFR 668.43(b)) to have a complaint process available to any enrolled or prospective student.
University of Minnesota (Duluth, Crookston, Twin Cities, Rochester, Morris) students enrolled in online and distance courses, as well as on-campus courses, should attempt to resolve complaints by following the (Duluth, Crookston, Twin Cities, Rochester, Morris) Campus Academic Grievance Procedure as outlined in that campus' catalog.
National Council for State Authorization Reciprocity Agreements (SARA) consumer protection provisions require the MN Office of Higher Education to investigate and resolve student complaints when students are not satisfied with the outcome of the University's formal grievance process. Students can file a complaint directly with the MN Office of Higher Education.